Last updated on 31.05.2019

1. General

V2Future B.V. (Owner of brand 2paynow, hereinafter refer as 2paynow) and its affiliated companies ("2paynow", "We") offer their customers solutions and services involving new retail eco-system such as mobile payment, mobile marketing, tax refund, and e-commerce. The objective is to enable companies and consumers worldwide to be linked with each other for more incremental transactions and better purchasing experience. Security and the protection of personal data is one of the most important aspects in the context of handling and processing of payments and tax refunds, 2paynow, therefore, emphasize the highest standard of data privacy protection.

We operate this website in accordance with the provisions of the European General Data Protection Regulation 2016/679 ("GDPR") and all other provisions with relevance in the area of data protection law.

2. Contact us

The data controller of your personal data during the payment process is our cooperated acquirers, the data processor of your personal data during all your experience with our solution is V2Future B.V., Noordhollandstraat 71, 1081 AS, Amsterdam, The Netherlands.

If you have any questions about how we collect, store and use your personal information or would like a copy of the information we hold about you, then please contact our Data Protection Officer. You can either write at the above address or e-mail to privacy@2paynow.com.

3. What is this website about?

On this website, you will find information about our solutions and services involving mobile payment,mobile marketing, tax refund, and e-commerce, etc,The objective is to enable companies and consumers worldwide to be linked with each other for more incremental transactions and better purchasing experience.

Within this website, we'll provide you with a contact form and information about 2paynow services.

4. Cookies

Cookies are small text files which are stored locally in your internet browser‘s cache memory, in order to be able to recognize it. 2paynow uses different types of cookies.In general, we use cookies that are necessary for the operation of the website and you cannot opt out of the use of these cookies. In addition, we use cookies that enhance the functionality and use of the website (as further described below in section 5), such as to make use of the website easier for visitors and in order to be able to design it in a more customized manner. You can configure your web browser so that it informs you when cookies are stored, or to prevent the storage of cookies. Further information in this context can additionally be found in the help function of your web browser. However, we would like to expressly make you aware of the fact that some parts of this website may possibly no longer function faultlessly without cookies.

5. Processing of personal data and other data by 2paynow during visits of our website

5.1 Information we automatically collect when you access our website

No personal data will be collected by browsing our website.

5.2 Information you provide by intentionally contacting us

We offer a contact form on our website. 2paynow will store the personal data provided by you when you send the completed contact form (e.g. name, address, telephone number, e-mail address) in its Customer Relationship Management System ("CRM System"). 2paynow will use such personal data

to respond to your contact request;
to achieve internal analysis regarding customer distribution in order to realize better customer service;
in order to prevent and identify abuse or fraud.

The data collected via the contact form will not be forwarded to third parties. Affiliated companies of 2paynow are not to be regarded as third parties. 2paynow forwards your personal data to affiliated companies where necessary in order to respond to your contact request.

5.3 Information you provide by registering for our newsletter

On our website, we provide an option to register for our newsletter.

The information you disclose when registering for our newsletter (such as your email address) is stored in our CRM-System. 2paynow uses this personal data to send you information on a regular basis which pertains to current topics from the areas of new retail, product information, etc.

5.4 Transfer of your personal data

Your personal data will be used only to the extent necessary to achieve the purposes named in this data privacy statement. Your data will be forwarded to third parties, if at all, only within the limits of statutory regulations. Personal data will be forwarded to government institutions and authorities only within the limits of compulsory national legal provisions, or if those data must be forwarded for legal or criminal prosecution because abusive or fraudulent actions have been committed. Forwarding for any other purpose, especially for address trading, is excluded.

6. International data transfer

If necessary under clause 5, 2paynow will transmit your personal data to business partners, service providers and other companies in the 2paynow Group which are located outside the European Economic Area (EEA). However, if we process your personal data outside the EEA, we take suitable measures which guarantee an adequate level of data protection.

7. Data retention

We store your personal data for as long as it is needed to fulfill the purpose for which they were collected notwithstanding any statutory retention obligations, in particular, according to tax or accounting law.

8. Data safety

In order to protect the personal data against loss, falsification or disclosure to unauthorized third parties, we have taken adequate organizational, technical and administrative measures. 2paynow uses firewalls in order to prevent unauthorized access to servers. The servers are located at Amazon Cloud (AWS) in Germany to which only authorized staff have access. All staff members and all persons involved in the processing of data are subject to an obligation to comply with all laws relating to data protection and to treat personal data confidentially.

9. Data subjects rights

Under GDPR, visitors as data subjects have certain rights, in particular, the right to access, correct, update, or request deletion of your personal data that we store about you.

If you wish to exercise any of these rights, you can do so at any time by contacting us via privacy@2paynow.com.

You can object to the processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data.

Similarly, if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact us at the above e-mail address.

Our data protection officer can be reached under privacy@2paynow.com.